Last updated: October 2026
Draft notice: this policy should be reviewed by a qualified professional before it is relied on.
What are cookies?
Cookies are small text files a website stores in your browser. Some are needed for a site to work, for example to keep a form secure. Others are used to measure visits or show advertising. Similar technologies, such as browser local storage, work in much the same way, and this policy covers them too.
What we use
By default, this website uses essential cookies only. These are needed for the site to work properly and securely. Because they’re strictly necessary, they don’t require your consent, but we still want you to know what they do.
Essential cookies and similar storage on this site may be used to:
- protect our forms from spam and abuse
- keep the site secure and running reliably
- keep your answers while you’re completing the CRM Health Check, so a refresh doesn’t lose your progress
- remember your cookie choices, if we ever ask you for them
We don’t use advertising cookies, and we don’t use cookies to track you across other websites.
Analytics
We don’t currently use analytics cookies. If we add analytics in future to understand which pages are useful, we’ll only set those cookies after you’ve agreed through a consent banner, and you’ll be able to change your choice at any time. We’ll update this policy before that happens.
Third-party content
Some pages may include features provided by other companies, such as a scheduling tool for booking a consultation. If you interact with one of these, that provider may set its own cookies, which are covered by its own privacy and cookie policies. Where a third-party feature sets non-essential cookies, we’ll ask for your consent first.
Managing cookies
You can block or delete cookies through your browser settings. Most browsers let you see which cookies are stored, delete them, and block them for specific sites or all sites. If you block essential cookies, parts of this site, such as our forms, may not work properly.
More information
Our privacy policy explains how we handle personal information more generally. If you have questions about cookies on this site, contact us using the email address on our Contact page.